Returns, Refunds and Exchanges

At Ryderwear, we are happy to accept a return for your online purchase should you not be entirely satisfied with your goods. Ryderwear must be notified of your wish to return goods within 5 days of your delivery date. For Australian shipped orders, the goods must be returned within 14 business days of receipt of the order, and 20 business days for international orders. All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. We do not process exchanges here, but can provide either a store credit or refund for the item/s returned.

Please note: all returned items must be in original unworn condition with tags attached. For all returns of our shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also do not use the shoe box to affix return details, sticky tape to etc. Please either wrap or package the box neatly. You will be required to cover postage costs as this is not something Ryderwear cover.

To return goods to Ryderwear please first send an email to sales@ryderwear.com.au with the subject field ‘Returns and Exchanges’ and include the following information in the body of the email and a ryderwear team member will respond as soon as possible with further instructions:

  • Order number (located in email confirmation you received when order was placed).
  • Email address associated to the order.
  • Name and contact email address.
  • Please specify the item/s you'd like to return and if you would like to request a refund or store credit. 

    Postage and handling costs are non-refundable and will not be covered by Ryderwear (unless goods are faulty or not as ordered).

    If an incorrect address is provided and the order is returned as a result, then postage costs will not be covered by Ryderwear if you request to have your order resent. Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Postage and handling costs are non-refundable on returned items.

    Returns/exchanges are processed within 5 business days of being received, so once your return has been processed you will be sent an email confirmation.

    If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at sales@ryderwear.com.au with clear pictrues and a detailed description as well as your order details (order number and email address associated with the purchase).