BLACK FRIDAY HOLIDAYS PERIOD FAQ’s

It’s that time of year – Ryderwear’s Holiday Sale Period!  This year the sale is bigger and better than ever! All stock has been drastically reduced! We want to make sure your shopping experience is as stress free as possible so here are some answers to questions you may have….

Where are orders shipped from?

All orders are dispatched from our one and only warehouse located in Australia. This is also where all returns need to be posted back to.

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Do you have Afterpay? What methods of payment do you accept?

Ryderwear accepts payment by PayPal, Visa, AMEX and MasterCard.

Afterpay is available only to orders being shipped within Australia or to the United States of America. You can find all information relating to Afterpay and how it works here https://www.ryderwear.com/pages/afterpay

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Do you ship internationally?

Yes, Ryderwear ships to most destinations around the world. You can select your country from the drop-down menu in checkout.

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What countries don't we deliver to?

Ryderwear does not currently deliver to the following countries: Afghanistan, Åland Islands, Algeria, Azerbaijan, Belarus, Christmas Island, French Polynesia, Guernsey, Indonesia, Iran, Isle of Man, Kazakhstan, Lithuania, Maldives, Malta, Mexico, Mongolia, Morocco, North Korea, Serbia, Singapore, Solomon Islands, Tanzania, Trinidad & Tobago, Tunisia and Turkey.

Due to current worldwide events, Ryderwear has needed to temporarily suspend shipping to countries with closed borders. To date, the countries that have been affected are: India, Mauritius, Russia, Saudi Arabia, South Africa, Ukraine, and the United Arab Emirates. We expect additional countries to be affected as more borders are closing, and we will continue to monitor the situation closely. We look forward to being able to ship to our Ryderwear family in these countries soon and help them live their best life through fitness.

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How much is shipping? And how long will it take?

We do everything in our power to dispatch all orders placed before 1PM Australian Central Time on the same day, or the following business day. However, during busy periods, your order will be shipped between 1 to 5 business days. As soon as the order has been dispatched from our warehouse, you'll get an email confirmation with tracking details - remember to check this hasn't accidentally gone to your junk folder!

Once your order has been dispatched, estimated delivery times are as follows:

Australia
Regular shipping is FREE! (comes with tracking and estimated 3-10 business days for delivery).
Express shipping is $9.90 AUD (1-2 business days, rural areas up to 5 business days).
For all orders over $120.00 AUD express shipping is FREE!

United Kingdom
Express shipping is £2.99 GBP (comes with tracking and estimated 2-4 business days for delivery).
For all orders over £80.00 GBP express shipping is FREE!

You can make your selection at checkout in GBP here www.ryderwear.co.uk

United States of America
Express shipping is $3.95 USD (comes with tracking and is estimated 2-4 business days for delivery).
For all orders over $120.00 USD express shipping is FREE!

You can make your selection at checkout in USD here www.ryderwear.com

Due to current worldwide events, some international deliveries may be subject to delays. While it’s important to remember the best things in life are worth waiting for, you can also rest assured we’re doing everything in our power to get your Ryderwear order into your hands as soon as possible. When making a purchase, we recommend choosing a home address for shipping, as workplaces may experience closures.

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Will I have to pay customs & duties taxes?

All orders are shipped from Australia, therefore all international customers (outside of Australia) may be required to pay applicable duty, sales tax and customs charges upon collection of your order (which is a separate amount to your Ryderwear order). The only charges Ryderwear collect are those stated on your Ryderwear order invoice. We cannot provide an exact amount for any sales tax, duty and customs charges as they are determined by your local government. For further assistance with this, please contact your local government for details.

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Can I cancel or make a change to an order?

No. We are unable to make any changes, size amendments or cancel an order in any instance once it has been placed.

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Can I return an item?

We are happy to accept a return request within 30 days of the purchase date. All postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for return packages should they not reach us, so please retain your proof of postage. Returns are processed within 5 business days of being received at our warehouse and once your return has been processed you will be sent an email confirmation. We do not process exchanges but can provide either a store credit or refund for the item/s returned.

For orders placed on or after the 1st March 2020 an extended 60 day returns period will apply. We understand that postal service delays are being experienced worldwide due to the impact of COVID-19 and want to give all of our Ryderwear customers adequate time to lodge a return.

All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Outlet items are non-refundable and cannot be exchanged or returned. 

All returned items must be in original unworn condition with tags attached. Any items of clothing returned with makeup and/or tan stains will automatically be rejected and returned to you. For all returns of our shoes, soles of the shoes must be returned clean, if they are returned dirty or marked, your return will be rejected and sent back. Please ensure the laces are loosened and not left tightened to avoid damage to the exterior of the shoe which will result in rejection of your return. Please also do not use the shoe box to affix return details, sticky tape to etc. Please either wrap or package the box neatly as the shoe box must also be returned in original condition for your return to be accepted.

 

WHAT IF MY ITEM IS FAULTY?

If you have received an item which you believe to be faulty, please do not hesitate to contact our customer service team at support@ryderwear.com with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase). We will refund the cost of return and arrange a replacement if the item is found to be defective.

 

CAN I RETURN OUTLET ITEMS?

For Outlet items we cannot accept returns for change of mind reasons. However if you believe your item is faulty, please follow the steps outlined for faulty items.

 

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Can I return a supplement purchase?

If you change your mind about your supplement purchase, we will only accept returns for unused, sealed products that are in resaleable condition. We must receive returned product(s) within 30 days of your order and all postage and handling costs will be incurred by the customer, not Ryderwear. As our products are ingestible, we are unable to accept returns of opened products (unless the product does not comply with a statutory guarantee contained in the Australian Consumer Law).

 

If you believe you have received a product which is faulty or does not comply with a statutory guarantee contained in the Australian Consumer Law, please email your order number and concerns to support@ryderwear.com and our customer experience team will assist you.

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Do I need to pay for return shipping?

Please be advised that all postage and handling costs will be incurred by the customer, not Ryderwear. Ryderwear is not responsible for missing return packages should they not reach us, so we strongly advise to ensure your return/exchange is sent back to us via a trackable shipping method.

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What about warranty?

All Ryderwear products have a warranty period of 3 months from the date of purchase. We will replace all items with a manufacturing defect, but as a general rule, any orders outside the 3-month period (from date of purchase) will not be covered under warranty and we do request clear pictures in order to assist further.

If you have received an item which you believe to be faulty, please don’t hesitate to contact our customer service team at support@ryderwear.com with clear pictures and a detailed description as well as your order details (order number and email address associated with the purchase).

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How do I use a discount code?

You must enter the discount code at the checkout page in the ‘coupon code’ field and then click ‘apply code’.

All prices for items on sale are only valid during the sale period and as such Ryderwear do not credit or refund a price difference for items purchased outside of that sale period. Items purchased on sale/special are non-refundable and cannot be exchanged or returned. Any discount/coupon codes are not eligible with any existing sales/promotion items. 

Discount/coupon codes are not eligible with any existing sales/promotion items, this includes bundles and gift cards.

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Can't find the answer to your question?

Please don’t hesitate to contact our customer service team at support@ryderwear.com

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